A respectful call of an interested party to obtain information, consultation or support of a general or particular matter that involves the company.


A discontent claim that may be generated by behaviors or actions of an AES employee or contractor in activities involving the company related to our values, our Code of Conduct or our Human Rights Policy.


A dissatisfaction claim filed by an interested party regarding the non-compliance, irregularity or negative effects of the Company´s services, management or operation, including human rights issues.


Advice, proposal, idea or indication for improvement made by an interested party related to the services, management and operation of the Company.