Skip to main content
  • Our products Our products Our products
  • Sustainability Sustainability Sustainability
  • Careers Careers Careers
  • Investors Investors Investors
  • Meet AES Meet AES Meet AES
  • My AES
    Choose your location
    Choose location

    AES Global

    AES Local

    Andes Argentina Brasil Bulgaria Chile Colombia Dominicana El Salvador Hawai‘i Indiana México Miami Valley Lighting Ohio Panama Puerto Rico Vietnam
    Search AES

    PQRS Colombia

    energía renovable molinos eólicos
    The AES Colombia PQRS Tool

    PQRS guidelines and definitions

    AES Colombia System of Requests, Complaints, Claims and Suggestions (PQRS) is a tool aligned with our Human Rights commitments that allows AES Colombia to respond the different communications of the stakeholders. 

    RE100 AES Colombia


    A respectful call of an interested party to obtain information, consultation or support of a general or particular matter that involves the company.


    A discontent claim that may be generated by behaviors or actions of an AES employee or contractor in activities involving the company related to our values, our Code of Conduct or our Human Rights Policy.


    A dissatisfaction claim filed by an interested party regarding the non-compliance, irregularity or negative effects of the Company´s services, management or operation, including human rights issues.


    Advice, proposal, idea or indication for improvement made by an interested party related to the services, management and operation of the Company.

    File PQRS

    Please note that the official hours of this PQRS contact channel is between Monday and Friday from 8:00 am to 5:30 pm. If the PQRS is entered during non-business hours, it will be filed on the next business day. Click here to download the help guide.

    Real Estate Agent
    Back to top

    Copyright © 2009-2023 The AES Corporation. All rights reserved. Terms of Use | Privacy

    Reproduction in whole or in part in any form or medium without the express written permission of The AES Corporation is prohibited. AES and the AES logo are trademarks of The AES Corporation. 

  • Our offerings
  • Your profile
  • Sustainability
  • Clean growth & innovation
  • Our people
  • Community partnerships
  • Sustainability resources
  • Careers
  • Meet our people
  • Search jobs
  • For the press
  • Press releases
  • For partners
  • Suppliers
  • About us
  • Our history
  • Our leadership
  • Global x local
  • Contact us
  • Adhesión, Resolución 080 de la CREG
  • PQRS
  • Active transparency
  • Ethics & compliance
  • Jump back to top