AES Colombia as a private legal entity and as an energy generating and trading company, publishes in the following space the information directly related to the public service it provides, in accordance with the provisions of LAW 1712 of 2014 (Law of Transparency and the Right to Access to information).

Contact mechanism

Bogota Offices
Av. Calle 100 No. 19-54 Oficinas 901
Santa María Offices
Santa María urban center – Boyacá
Telephone numbers
(+571) 407-9555 / 594-1400
Email
aescolombia@aes.com
Court notifications
juridica@aes.com

 

Grievance mechanism

Assistance schedule

Office assistance
8:00 am-5:30 pm
Customer Emergency Line
24 hours

AES Helpline

You can contact the AES Helpline to confidentially report any concern regarding inappropriate behavior in any of our processes or learn more about our policies. To do this, you just have to go to www.aeshelpline.com or call toll free 01-800-5185279, a line operated by AT&T.

Information classification

  • Classified public information: It is that information that belongs to the proper, particular and private or semi-private sphere, so that its access may be denied or excepted, provided that it is the legitimate and necessary circumstances and the particular or private rights enshrined in the Article 18 of Law 1712 of 2014.

  • Reserved public information: It is that information exempted from access to citizenship for damage to public interests and under compliance with all the requirements established in article 19 Law 1712 of 2014.

Request for information: requests for information that take into account the established legal requirements must be made through the PQRS mechanism.

Below you can download the file that contains the information publication scheme established by AES Colombia:

Links of interest

Mission, vision and values

News

Work with us

Frequently asked questions AES Colombia

Glossary

Normativity

Magic Energy: meet the fantastic world of energy

Organizational Chart

Colombia - organizational chart

Organic Structure

Performance Review

Anti-corruption plan

The company has a body of policies and guiding documents focused on compliance and ethical behavior, both of its collaborators and its stakeholders:

 

Purchasing and Contracting

AES Colombia's purchasing area is an integral part of a regional structure made up of three countries, called SBU Andes: Colombia, Chile and Argentina. Under this model, there are regional headquarters that report directly to the SBU Andes Supply Chain leader.

There is an Integrated Purchasing Policy that applies to the three countries and establishes the guidelines aimed at generating transparent and objective purchasing and contracting processes, complying with current regulations and ensuring free competition with fair contracting conditions.

Based on the approved budgets, the supply area builds the purchasing plan for a five-year horizon with periodic review.

The purchasing plan allows grouping purchases by categories, establishing potential suppliers and defining purchases that can be managed locally (municipalities of influence of the Central).

 

Supervision Mechanisms

Administration and Financial Control

  • Investors Assembly
  • Board of Directors
  • Internal Audit
  • External Audit, Performance and Results
  • Board of Directors

External Regulators

Policies

  • Ministry of Mines and Energy
  • Ministry of Environment and Sustainable Development

Planning

  • National Planning Department
  • Mines and Energy Planning Unit

Regulation

  • Energy and Gas Regulation Commission

National Council of Operation - CNO

  • National Planning Department
  • Mines and Energy Planning Unit

Supervision and Control

  • Superintendence of Public Services
  • Superintendence of Industry and Commerce

 

 

Related links:

 

Grievance Mechanism (PQRS)

Please note the following definitions when entering your PQRS:

  • Request: It is a request that an interested party makes to the organization for reasons of general or particular interest, to obtain information, consultation or support. It also includes a complaint about acts of third parties on company assets.
  • Complaint: Manifestation of dissatisfaction generated by behaviors or actions of an official or contractor of the company, whether of an administrative nature or inappropriate behavior.
  • Claim: Manifestation of dissatisfaction made by an interested party regarding the non-compliance, irregularity or eventual damages associated with the services, management and operation of the company.
  • Suggestion: It is an advice, proposal, idea or indication for improvement formulated by an interested party in relation to the services, management and operation of the company

Enter your PQRS

 

Trade unions, associations and entities of national operation

AES Colombia is linked to different entities considering that through these it has the opportunity to contribute to the development of the market, of the electricity sector and the economy in general:

  • Colombian Association of Energy Generators - ACOLGEN
  • National Association of Public Services Companies and Communications - ANDESCO
  • American Chamber of Commerce - AMCHAM
  • Colombian-Chilean Chamber of Commerce and Industry
  • Colombian Council of Industrial Safety
  • Council of American Companies - CEA
  • US - Colombia Business Partnership
  • National Council of Operation - CNO

 

Published Documents

Compliance

Environment

Resolution 1066 Ministry of Environment - Environmental management plan

Transfers

Management and Performance

Document Management

Supply

Reports

Financial Statements

External Audit Reports on Management and Results

Procedures and Services

Other documents

Centrales y proyectos