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    Active transparency

    Active transparency

    AES Colombia as a private legal entity and as an energy generating and trading company, publishes in the following space the information directly related to the public service it provides, in accordance with the provisions of LAW 1712 of 2014 (Law of Transparency and the Right to Access to information).

      Contact mechanism

      Bogota Offices
      Av. Calle 100 No. 19-54 Oficinas 901
      Santa María Offices
      Santa María urban center – Boyacá
      Telephone numbers
      (+571) 407-9555 / 594-1400
      Court notifications


      Grievance mechanism


      Assistance schedule

      Office assistance
      8:00 am - 5:30 pm
      Customer Emergency Line
      24 hours


      AES Helpline

      You can contact the AES Helpline to confidentially report any concern regarding inappropriate behavior in any of our processes or learn more about our policies. To do this, you just have to go to or call toll free 01-800-5185279, a line operated by AT&T.

      Information classification

      • Classified public information: It is that information that belongs to the proper, particular and private or semi-private sphere, so that its access may be denied or excepted, provided that it is the legitimate and necessary circumstances and the particular or private rights enshrined in the Article 18 of Law 1712 of 2014.
      • Reserved public information: It is that information exempted from access to citizenship for damage to public interests and under compliance with all the requirements established in article 19 Law 1712 of 2014.

      Request for information: requests for information that take into account the established legal requirements must be made through the PQRS mechanism.

      Below you can download the file that contains the information publication scheme established by AES Colombia:

      Links of interest

      Mission, vision and values


      Work with us

      Frequently asked questions AES Colombia



      Magic Energy: meet the fantastic world of energy

      Organizational Chart

      estructura 1

      Organic Structure

      Salary Scale

      Performance Review

      Anti-corruption plan

      The company has a body of policies and guiding documents focused on compliance and ethical behavior, both of its collaborators and its stakeholders:


      Purchasing and Contracting

      AES Colombia's purchasing area is an integral part of a regional structure made up of three countries, called SBU Andes: Colombia, Chile and Argentina. Under this model, there are regional headquarters that report directly to the SBU Andes Supply Chain leader.

      There is an Integrated Purchasing Policy that applies to the three countries and establishes the guidelines aimed at generating transparent and objective purchasing and contracting processes, complying with current regulations and ensuring free competition with fair contracting conditions.

      Based on the approved budgets, the supply area builds the purchasing plan for a five-year horizon with periodic review.

      The purchasing plan allows grouping purchases by categories, establishing potential suppliers and defining purchases that can be managed locally (municipalities of influence of the Central).


      Supervision Mechanisms

      Administration and Financial Control

      • Investors Assembly
      • Board of Directors
      • Internal Audit
      • External Audit, Performance and Results
      • Board of Directors

      External Regulators


      • Ministry of Mines and Energy
      • Ministry of Environment and Sustainable Development


      • National Planning Department
      • Mines and Energy Planning Unit


      • Energy and Gas Regulation Commission

      National Council of Operation - CNO

      • National Planning Department
      • Mines and Energy Planning Unit

      Supervision and Control

      • Superintendence of Public Services
      • Superintendence of Industry and Commerce
      Supervision Mechanisms

      Related links:


      Grievance Mechanism (PQRS)

      Please note the following definitions when entering your PQRS:

      • Request: It is a request that an interested party makes to the organization for reasons of general or particular interest, to obtain information, consultation or support. It also includes a complaint about acts of third parties on company assets.
      • Complaint: Manifestation of dissatisfaction generated by behaviors or actions of an official or contractor of the company, whether of an administrative nature or inappropriate behavior.
      • Claim: Manifestation of dissatisfaction made by an interested party regarding the non-compliance, irregularity or eventual damages associated with the services, management and operation of the company.
      • Suggestion: It is an advice, proposal, idea or indication for improvement formulated by an interested party in relation to the services, management and operation of the company

      Enter your PQRS


      Trade unions, associations and entities of national operation

      AES Colombia is linked to different entities considering that through these it has the opportunity to contribute to the development of the market, of the electricity sector and the economy in general:

      • Colombian Association of Energy Generators - ACOLGEN
      • National Association of Public Services Companies and Communications - ANDESCO
      • American Chamber of Commerce - AMCHAM
      • Colombian-Chilean Chamber of Commerce and Industry
      • Colombian Council of Industrial Safety
      • Council of American Companies - CEA
      • US - Colombia Business Partnership
      • National Council of Operation - CNO


      Published Documents



      Resolution 1066 Ministry of Environment - Environmental management plan


      Management and Performance

      Document Management



      Financial Statements

      External Audit Reports on Management and Results

      Procedures and Services

      Other documents

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      Copyright © 2009-2023 The AES Corporation. All rights reserved. Terms of Use | Privacy

      Reproduction in whole or in part in any form or medium without the express written permission of The AES Corporation is prohibited. AES and the AES logo are trademarks of The AES Corporation. 

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